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Best Rate Guarantee

You will always get the best available lift ticket rate at Squaw Valley/Alpine Meadows when you purchase at least three days in advance on our websites.  You can purchase with a peace of mind and get on to more important things... like counting down the days until you ski!

If you find a better real lift ticket deal somewhere else within two days of buying your Squaw Valley/Alpine Meadows lift ticket, we'll not only be very surprised — we'll give you the lower price.

FAQ

What is the Best Rate Guarantee?

Squaw Valley/Alpine Meadows offers the best lift ticket rates on its branded websites (squaw.com, skialpine.com, estore.squaw.com, estore.skialpine.com) when the ticket is purchased at least 72 hours in advance. In the unlikely event that a lower lift ticket rate at Squaw Valley/Alpine Meadows is made available on another legitimate website, upon receipt of a claim on our Claim Form that satisfies the Best Rate Guarantee Terms & Conditions (including being submitted within 48 hours of your purchase of the lift ticket), Squaw Valley/Alpine Meadows will honor the lower rate by refunding you the difference.

What do you mean by “legitimate”?

Be aware that lift tickets listed for sale on Craig’s List, eBay or an individual seller’s or re-seller’s website are not legitimate. See California Panel Code Section 537 (a) – (c) for more information. Do not buy tickets from those sources.

Does the Best Rate Guarantee only apply to certain rates?

Yes. Squaw Valley/Alpine Meadows’ Best Rate Guarantee applies only to published rates available to the general public for adults’ and children’s lift tickets of the same type valid at Squaw Valley/Alpine Meadows’ during the current season. It does not apply to:

  - Group, corporate or contracted rates
  - Prices offered as part of a bundled package
  - Prices offered as part of a season pass or membership benefits (e.g. The Mountain Collective), special promotion, loyalty program, fly & ski free program, sweepstakes/contest, and extended stay promotions
  - Prices offered to Squaw Valley/Alpine Meadows employees or employees of corporate partners
  - Prices offered to military, teachers, firefighters or other government employees

For complete details, please see the Terms & Conditions.

What do you mean by “of the same type”?

The purchased ticket for Squaw Valley/Alpine Meadows and the lower rate must be for exactly the same type of ticket including, without limitation, whether a one-day lift ticket or a multiple-day lift ticket, whether for an adult or child and with respect to the date of use.

How do I submit a claim?

You can submit a Claim Form here. A claim must be properly submitted to us within 48 hours after purchasing a qualifying lift ticket through the Squaw Valley or Alpine Meadow’s website (squaw.com, skialpine.com, estore.squaw.com, estore.skialpine.com). The lower rate must be available for booking at the time you properly submit the claim so our customer service representatives can independently verify the lower rate.

What is acceptable evidence of a lower rate?

Use the Claim Form. The lower rate must be available for booking by the general public at the time you properly submit the Claim Form so our customer service representatives can verify the lower rate. Squaw Valley/Alpine Meadows, in its sole discretion, determines the validity of any claim and will not review documentation, other than the Claim Form, provided by the claimant as part of its validation process. Squaw Valley/Alpine Meadows reserves the right to deny a claim, if it does not comply with submission requirements including if Squaw Valley/Alpine Meadows customer service representatives cannot independently verify the availability of a lower rate at the time it processes the claim.

Do I need to make a purchase in order to submit a claim?

No, a purchase of another lift ticket at the lower rate (if you can find one!) is not required. Use the Claim Form to submit your claim.

Since my lift ticket was purchased in advance, if I make a valid claim, when will I receive the difference?

In the case of valid claim, because you have fully prepaid for the higher priced ticket (assuming we’ve collected the price paid via your credit or debit card), we will refund to your credit or debit card the difference between that rate and the lower rate within 30 business days of your proper submission of the claim.

Terms & Conditions

Alpine Meadows®/Squaw Valley® Best Rate Guarantee Terms & Conditions
[Effective November 1, 2013]

To be eligible for the Best Rate Guarantee, the following applies:

  1. At least one (1) ticket must be purchased from the Squaw Valley/Alpine Meadows’ branded websites of squaw.com, skialpine.com, estore.squaw.com, or estore.skialpine.com not less than 72 hours in advance of skiing or snowboarding with such ticket at Squaw Valley/Alpine Meadows.
     
  2. The purchased lift ticket and the lower rate must be found, and a completed Claim Form submitted, at least 24 hours prior to using the purchased lift ticket to ski or snowboard at Squaw Valley/Alpine Meadows. The ski areas’ regular rules and regulations governing lift ticket users apply to the purchase lift ticket.
     
  3. The guarantee does not apply to the following rate types:
    • Rates that are not publicly available, such as negotiated corporate rates, group rates or contracted rates.
    • Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including season passholders, government employees, or military personnel.
    • Package rates that include lift access and other components of travel such as lodging, transportation, or other package elements.
    • Add-on rates that extend the length of the lift access.
    • Rates for season passes
    • Rates for any type of ticket other than an Alpine Meadows/Squaw Valley lift tickets valid during the current ski and snowboard season
    • Rates that are offered or available on web sites such as eBay, Craig’s List or other illegitimate sources; see California Penal Code Sections 537(a)-(c).
     
  4. The purchased ticket for Squaw Valley/Alpine Meadows and the lower rate must be for exactly the same type of ticket including, without limitation, whether a one-day lift ticket or a multiple-day lift ticket, whether for an adult or child and with respect to the date of use.
     
  5. The claimant must be an authorized user of the credit card or debit card used to purchase the lift ticket in advance and Squaw Valley/Alpine Meadows must have collected the purchase price. You cannot dispute the credit card charge or debit and collect a Best Rate Guarantee refund.
     
  6. Alpine Meadows/Squaw Valley will review your Claim Form, including verifying the lower rate, within approximately 3 business days of receiving your claim. Remember that the Claim Form must be submitted at least 24 hours before you ski or snowboard using a ticket purchased at least 72 hours in advance of your ski/snowboard date. In the case of valid claim, Squaw Valley/Alpine Meadows will refund to your credit card or debit card the difference between the purchased lift ticket rate and the lower rate within 30 business days of your proper submission of the Claim Form.
     
  7. The lower rate must be available for booking by the general public at the time you properly submit the Claim Form so the Squaw Valley/Alpine Meadows customer service representatives can verify the lower rate. Furthermore, if the lower rate has certain eligibility requirements, you must meet all such requirements to qualify for the guarantee.
     
  8. Squaw Valley/Alpine Meadows, in its sole discretion, determines the validity of any claim and will not review documentation, other than the Claim Form, provided by the claimant as part of its validation process.
     
  9. Squaw Valley/Alpine Meadows reserves the right to deny a claim, if the claim does not comply with submission requirements including, without limitation, if the claimant does not use the Claim Form or Squaw Valley/Alpine Meadows customer service representatives cannot independently verify the availability of a lower rate at the time it processes the claim.
     
  10. Rate comparison will be made net of any internet booking fees, taxes, gratuities, or other fees associated with the lift ticket rate. Rates in any currency other than US dollars are excluded from the guarantee.
     
  11. Void where prohibited by law. Alpine Meadows/Squaw Valley reserves the right to modify, amend, cancel and/or terminate this guarantee at any time without prior notice.

If you have any questions about Alpine Meadows®/Squaw Valley® Best Rate Guarantee, please contact us via email.

 

 

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